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Never underestimate the power of observation

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You need to "listen deeply," listen past what people say they want to hear what they need.Jon Meads, User Experience Architect

I set up a program in my marketing automation system and somehow set up a loop. The program called a page that called the program that called the page and so on.

I was on the phone with the developer who examined what I had done. Together, we set up a new program and he said, “Wow, that workflow is pretty annoying.” A few hours later, he sent me a link to the new code and the process was dramatically streamlined.

Never underestimate the power of observation.

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